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Terms and Conditions


Chorus New Zealand Limited (Chorus) welcomes you to this website. By viewing the pages of this website, you acknowledge that you have read and accepted these terms and conditions.

The information provided in this site is based on information supplied by Chorus (unless otherwise specified), and is intended only as an introduction and guide to Chorus and its range of available products and services.

While every endeavour has been made to supply accurate information, errors and omissions may occur. Accordingly, Chorus does not accept any liability for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission, whether negligent or otherwise, contained on this site.

No responsibility can be accepted for any consequences arising out of the use of this material. There are no warranties extended or granted by any information or material provided herein.

Changes or updates to the content of this site may occur without notice. No content on this site shall add to or change any contract for products or services you may have with Chorus.

Chorus and authorised third parties reserve the right to monitor, review and audit access to our website and systems.

Conflict with other terms and conditions

If you purchase products or services from Chorus then you will be required to agree to certain additional terms and conditions, which will prevail over any inconsistent terms and conditions on this website to the extent of the inconsistency.

Payments by Credit Cards

Chorus accept payment by credit card for these network products or services:

Chorus also accept payments by credit card to make payments related to damages caused to Chorus' network.

Payment by Credit Card is subject to the cancellation and refund policies and all other relevant provisions in the terms and conditions that apply to each product or service. Please refer to the terms and conditions of the product or service before you pay by credit card. Additional fees may be payable for credit card payments.

If Chorus agrees to make any refund or return any excess or duplicate payment this will be made only to the credit card which was used for the original payment.

Credit card information security policy

Chorus use the IP Payments (New Zealand) Ltd, hosted service for its online credit card transaction processing. IP Payments Ltd is level 1 compliant with global Payment Card Industry Data Security Standards (PCI-DSS V 3.2). Chorus do not hold any information relating to customers' credit card

Your use of this site

You must not use this site or its contents in breach of any legislation or for any unlawful act; or to damage or disrupt this site or any other Chorus website.

Intellectual Property

Chorus owns all copyright and all other intellectual property rights in this site. Everything on this site is copyrighted unless otherwise noted.

This site and all content in this site may not be copied, reproduced, republished, uploaded, posted, transmitted, distributed, or used for the creation of derivative works without Chorus' prior written consent, except that Chorus grants you non-exclusive, non-transferable, limited permission to access and display the web pages within this site, solely on your computer and for your personal, non-commercial use of this web site. This permission is conditioned on your not modifying the content displayed on this site, your keeping intact all copyright, trademark, and other proprietary notices, and your acceptance of any terms, conditions, and notices accompanying the content or otherwise set forth in this site

Chorus does not want to receive confidential or proprietary information from you through our web site. Please note that any information or material sent to Chorus will be deemed NOT to be confidential.


The sites linked to this site are not under the control of Chorus. Chorus is not responsible for, and makes no representations, warranties or conditions concerning, the contents of any linked site or any link contained in a linked site. Chorus provides links to you only as a convenience, and the inclusion of any link does not imply endorsement, investigation or verification by Chorus of the linked site.

In accordance with internet protocol, we require that you request the permission of Chorus to link to this site. If you would like to link to the site please contact us.

No warranties

Use of this site is at your sole risk. All materials, information, products and services are provided “as is” with no warranties or guarantees whatsoever. Chorus disclaims to the fullest extent possible all express, implied, statutory and other warranties, guarantees or representations. Chorus makes no warranty or guarantee that this website will be uninterrupted, secure or error-free.


This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.